Demex AB
Reg. No: 556580-9091
Norra Släthultsvägen 9, 333 30 Smålandsstenar, Sweden
Email: info@demex.se
Phone: +46 371–335 40
We sell physical products, such as fences, gates, and dog enclosures.
Prices are shown by default including VAT, but you can choose to display prices excluding VAT using a button at the top of the page.
The shipping cost is calculated automatically at checkout based on the product you purchase and the address you provide.
We offer payment through Klarna Checkout (card, invoice, installment payments, etc.). Alternatively, we offer advance payment via invoice, where the goods are shipped after payment has been received.
Goods are delivered by truck to the specified address.
For larger items delivered on a pallet, the carrier will contact you to schedule a delivery date and time. In some areas, available time slots may be limited.
Delivery is made with a tail lift, and the goods are placed at the property boundary.
Important to know:
You are responsible for receiving the delivery at the scheduled time.
You are responsible for handling and protecting the goods after they have been delivered.
If you live at a hard-to-reach address or in a remote location – for example, in the countryside, mountain areas, or the archipelago – additional delivery costs may apply.
In case of visible damage upon delivery, you must immediately ask the carrier to:
– note the damage on the delivery receipt, or
– register it in their digital system.
For both visible and hidden damages (those not immediately apparent), you must contact us within 7 days of receiving the goods.
You have the right to withdraw from your purchase within 14 days of receiving the goods, in accordance with the Distance Selling Act.
Exceptions:
The right of withdrawal does not apply to goods that are custom-made or personalized, such as products painted or manufactured according to your specifications.
Such orders become binding once production has started.
If you wish to exercise your right of withdrawal, please contact us by email or phone.
When returning an item, please contact us so we can arrange pickup through a carrier and send you the shipping documents.
You are responsible for:
– properly packaging the item
– securing the goods, especially if they were delivered on a pallet
– being available for pickup
You are responsible for the return shipping cost unless it concerns an approved warranty or complaint case.
Complaints are handled in accordance with the Swedish Consumer Sales Act.
When making a complaint, it is your responsibility to provide clear documentation in the form of
photos and/or videos showing the defect. Without this, we cannot process or approve the complaint.
If the complaint is approved, we may offer repair, replacement, or refund — depending on the situation. Demex will determine which measure is appropriate.
We provide a 5-year corrosion protection warranty — this applies in cases of rust-through on galvanized surfaces.
For the warranty to be valid, the product must:
be assembled and maintained according to our instructions, and
be cleaned and maintained regularly, especially in exposed environments such as:
– coastal areas
– locations where road salt is present
– industrial or dusty environments
Surface discoloration or rust caused by the accumulation of dirt, iron particles, salt, or other external factors is not covered by the warranty.
For orders to addresses outside Sweden, purchases are made by contacting our customer service.
Payment is always made in advance, and delivery terms are provided at the time of ordering.
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN).
We handle your personal data in accordance with GDPR and our privacy policy.
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