Demex products meet strict quality requirements. Demex’s guarantees apply from delivery and during normal handling of the products and under normal circumstances (this assessment is determined by the manufacturer of the product). During the warranty period, replacement materials are sent in the event of design, materials or manufacturing defects. Notification of material or manufacturing defects is send via any. reseller or directly to Demex AB.
The following warranty periods apply
• De-fence net, 10 years
• Automatic 2 years
• Other products in our range 5 years.
The warranty does not cover wear parts (eg. sliding gates). The warranty certificate is place and product-specific. In other words: you must substantiate the purchase, the installation address, and the installation company’s address. In connection with warranty claims, you must show your fitter or dealer the warranty certificate along with the original receipt. The information on both documents must tally.