Quality system

The quality assurance system comprises a procedure and standards ensuring that we are familiar with the customer’s quality requirements and expectations and that we inform the customer in good time about the quality Demex expects to provide.


Demex is ISO certified according to ISO 9001.

The eight principles of quality control are:

  • customer focus
  • leadership
  • involvement of people
  • process approach
  • system approach to management
  • continual improvement
  • factual approach to decision-making
  • mutually beneficial supplier relationships

The standard covers all aspects of an organisation’s operations, including identifying its most important processes, defining roles and responsibilities, policies, and targets, documentation requirements, the importance of understanding and meeting customer requirements, communication, resource requirements, product and process planning, design processes, purchasing, production and service, monitoring and measuring of products and processes, customer satisfaction, internal audit, management review, and improvement processes.


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