Any information relating to an identified or identifiable natural person.
An identifiable natural person is a person who can be directly or indirectly identified in particular by reference to an identifier who:
Identification number (social security number *)
Location information (address) Online identifiers Alternatively, one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of the natural person.
* When it comes to the customer’s social security number, this is usually not a necessary information that Demex needs in the business. However, it may be needed in some cases, for example when contacting the Enforcement Officer. Social security numbers are only allowed to be obtained and used when Demex needs them. Demex shall not store the information in a customer register but delete it when the contact with the Enforcement Officer is terminated.
1.1 What personal data does Demex handle and when?
1.1.1 When a customer contacts Demex for an order, quote, warranty issue, etc.
When Demex is contacted in connection with sales, the following information provided by the customer is handled:
Name and contact information Information about the order (which item, quantity and price)
Demex handles the customer’s personal data to:
Identify the customer
Send the goods to the correct address
Notify customer about shipment
Keep statistics on purchases Invoice correctly
1.1.2 When a customer contacts Demex for questions about the range, suppliers, etc.
Demex handles the customer’s personal data in order to be able to provide feedback to stakeholders and offer Demex products.
1.1.3 When a customer participates in any of Demex’s market research
Demex handles the customer’s personal data in order to receive information on how Demex can best ensure that the product range is the right one for existing and potential customers.